Maintenance contracts, full-service contracts & prepaid contingents
- Successfully calculate contracts
- Real-time statistics and evaluations
- Define contract details individually
TANSS® maps the entire logic of your IT service contracts - from contract creation to billing. When services and tickets are created, a fully automatic decision is made as to whether individual contract definitions apply. As a system house manager or IT manager, comprehensive statistics and evaluation options provide you with an up-to-date picture of the cost-effectiveness of your IT service contracts at any time.
Define flexibly which devices, support locations and/or service types are part of your maintenance and IT service contracts. Store contract-specific hourly rates, rounding parameters and response times. Manage contract duration, termination and renewal periods and much more. TANSS® offers you all the functionalities you need to create even complex contract models and decides fully automatically whether the service is part of a contract based on the individual contract definitions during service entry.