An effective system for processing, prioritizing and resolving tickets
- Enter tickets efficiently
- Map standardized service processes
- Trace processes transparently
Structure and standardize workflows
TANSS® Tickets combines all important business processes in one place and provides the basis for the best possible workflow. Your own and customer-related processes can be documented easily and seamlessly - while your IT staff reliably keep track of ticket due dates and deadlines and are optimally supported by automatic ticket reminders and resubmissions.
Fully automate key operations
The powerful automation capabilities help you increase your productivity and improve your service quality. By monitoring defined mailboxes when service requests arrive, ticket assignments to customers and ticket dispositions to employees and/or departments can be fully automated. TANSS® decides which service level agreements are stored and relieves your IT staff of important decisions in their daily work.
Checklists and workflows
Standardize your IT service processes. With TANSS® Tickets, you can record your standard processes in the form of checklists and thus optimize and better organize your entire work process. As an additional feature, the Processes module not only allows you to dynamically adapt checklists to specific tickets, but also to define the complete workflow of a ticket according to defined standards for incidents, changes or service requests.
