Communicate quickly and easily
- Chat with colleagues and departments
- Open consultations on tickets and services
- Transparent and traceable documentation of chat histories
Clarify queries about tickets and services in a straightforward manner
Imagine you need to consult with a colleague about a certain ticket or service. With TANSS® you have the option of opening this consultation in the form of a chat - you chat with one or more colleagues about this ticket or service. In this way, you avoid tickets being shifted back and forth between several employees due to queries and thus accelerate the exchange of information in your company.
All chats optimally documented
TANSS® Chat offers everything you need for fast, uncomplicated and perfectly documented communication within your organization - in a single place. All chat histories are transparently documented for the respective ticket or service.
Define expected response times for chats
Thanks to the TANSS® chat, information can also be exchanged quickly away from tickets or services. In the event of an urgent consultation, it is always possible to specify a time for the expected feedback and thus prioritize the chat for the colleague.
