Customer feedback as the key to customer loyalty
- Obtain feedback on the processing of a ticket
- Have tickets to the survey suggested by employees
- Evaluate detailed statistics in the customer survey dashboard
Asking for feedback not only captures the mood of your customers, it makes you feel heard. Every praise and criticism from your customers is an opportunity for your company. TANSS® now makes it child's play for you to collect and extensively evaluate feedback from your customers.
With the "Customer survey" module, you can ask the respective client about the processing of the ticket after it has been closed. You define the number of stars, formulate individual feedback criteria, adapt the templates to your corporate identity and off you go.