Manage servers, PCs, peripherals and components
- Manage device master data
- Complete device histories
- Detailed device documentation
Imagine having an overview of all the information on your own devices and customer devices with just one click, seeing all open support processes for a device directly and knowing immediately which technician last worked on this device. This is exactly what TANSS® makes possible. With TANSS® you bring all device information together in one place and have the perfect overview of the master data, support histories and ticket histories of all devices at all times.
TANSS® Device Management offers everything you need for the optimal and complete management of servers, PCs, peripherals and components - in a single place! Here you always have the perfect overview of all device information, such as access data, documents, remarks, IP addresses, operating system, assigned service packs and much more. In addition, you can keep track of accrued service costs, warranty and guarantee, and notify your customers of obsolete hardware in good time.
In the age of full and managed service contracts, it is more important than ever to have the ability to define maintenance contracts at the device level. TANSS® offers you the possibility to define exactly which devices with which service types and which response time are part of the contract. Thus, TANSS® decides fully automatically whether a service is part of the contract and always opens tickets with the correct response time.
TANSS® answers all your questions about revenue, utilization and productivity of the entire company, individual departments or individual employees. The extensive reporting options not only help to identify trends at an early stage, but also provide system house managers and IT department heads with the basis for better decisions.