The ticket escalation management and automation tool for your system house
- Automated ticket events for defined ticket parameters
- Maximum flexibility and high individualization
- Multi-level rules and escalation chains
Process tickets automatically - rule-based
With the TANSS® escalation and rule set you can define rules that automatically trigger a specific event (e.g. "change" or "close" a ticket) if a previously defined parameter or value is contained in the ticket.
Set rules and escalations
Prioritize and categorize tickets, set due dates and workflows, and change ticket assignments to specific employees or departments - automatically based on defined ticket parameters.
Step 1: Definition of start parameters for rules and escalations
Step 2: Definition of the event
